All sales are final, so please only order tickets after you are sure that you want them. If, after you submit an order to Nsquare Entertainment, you decide that you no longer want your requested tickets, or desire to change your tickets, we do not provide refunds, cancellations or exchanges. Make sure the tickets you order are for the correct event, date and time. You cannot cancel your order if your plans change, the date or time of the event changes, you find different tickets that you prefer, or your ability to attend an event changes nor can you substitute or exchange your tickets if you order incorrectly.
Our Nsquare Entertainment Guarantee provides a refund if you do not receive valid tickets in time for you to attend your event, then you will receive the full amount that you paid for the tickets as your refund.
No refunds will be given for any reason other than cancellation of the event, per the policies in our Cancelled or Postponed Events section, or our failure to deliver valid tickets. Nsquare Entertainment’s sole obligation or liability for undelivered tickets, is to refund the amount you paid for the tickets. All orders must be confirmed by the seller, and paid in full, for the Nsquare Entertainment Guarantee to take effect.
If you are claiming you are owed a refund under the terms of the Nsquare Entertainment Guarantee, then you must follow the proper steps to qualify. Nsquare Entertainment must receive your completed refund request form within five (5) days after the date of your event. Upon receipt of your request, we will contact you to discuss your request or notify you that we will refund, or have already refunded, any payments made on your order.
Cancelled and Postponed Events
If your event is cancelled, and not rescheduled, you are eligible to receive a full refund. If a cancellation causes new tickets to be issued for an event, then Nsquare Entertainment will refund your payment for the tickets.
If an event is partially cancelled, or your event is cut short, then we are unable to offer a refund. If your event is postponed or rescheduled, and your same tickets will be honored for the event at another date or venue, we are unable to offer refunds. Refunds are not provided for a event where an artist who is scheduled to perform does not play, or a sporting event where a particular player sits out.
Denial of Admission to Event
If you have difficulty gaining access to your event, or you are denied entry, with the tickets on your confirmed order; or the tickets are deemed invalid or not honored by the venue, then please contact us immediately. Our team will attempt to assist you in resolving the issue, or if necessary will try to procure replacement tickets to get you in to the event. If we cannot resolve the issue, or if necessary deliver replacement tickets, then Nsquare Entertainment will refund any payments made on your order; provided that you can supply us proof from the venue that you were denied entry and you have also returned the tickets to us.
Ticket Purchaser Responsibilities
It is your responsibility to check with the venue where your event occurs, or the party responsible for the event, for any possible changes in date and time prior to the event. Event dates and times that may be listed on the Nsquare Entertainment website, in any correspondence from us, or printed on the ticket are always subject to change. Changes to the event date or time, and event postponements or cancellations are not within Nsquare Entertainment’s control, and therefore it is not our responsibility to notify you when changes occur.
By ordering tickets through Nsquare Entertainment, you agree to abide by all behavior and conduct policies and rules at the venue where the event is located. Should you or your guests’ behavior cause your ejection from the event, you are solely liable for any fines or financial losses that occur as a result of your misconduct. If your behavior causes the team, league, promoter or venue to revoke the season tickets of the seat holder, then you will be held responsible for the cost of loss of those renewable seats.
Nsquare Entertainment is not responsible for the actions of the crowd at your event. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher or other venue representative to seat you. Nsquare Entertainment is not responsible for any changes made at the venue including, but not limited to, seating arrangement, stage set-up, hospitality areas, or security checks which may delay your entrance to event. If any cameras, audiovisual equipment or other objects obstruct the view from your seats, it is your responsibility to ask an usher to remove the obstruction or re-seat you. Due to the uncertainty related to the COVID-19 pandemic, your tickets and admission to event may require, but are not limited to, health screening or vaccination requirement ticket holders are subject to all venue and/or event organizer/promoter rules. The ticket HOLDER EXPRESSLY ACKNOWLEDGES AN INHERENT RISK OF EXPOSURE TO COVID-19 the Holder further hereby releases and covenants not to sue any Parties with respect to any and all claims that the Holder or any of the Holder’s Related Persons may have (or hereafter accrue) that relate in any way to exposure to COVID-19
If you purchase a ticket, or package, that includes any form of hospitality, an event suite, or lodging, then you are responsible to pay for all incidental expenses that you accrue in using that ticket or package. Those expenses may include the cost of food & beverages consumed, or any similar form of hospitality. Nsquare Entertainment will send you an invoice, which you are responsible to pay, if there are incidentals incurred by you or your guests’ at the event.
Certain events may have a minimum age requirement to attend. It is your responsibility to confirm age eligibility for attendees prior to purchase.
Photos of tickets that are posted on the internet, shared with friends, or accessible to the public, may result in fraudulent ticket reproduction and/or ticket cancellation by the performer, event, venue, or organization. Nsquare Entertainment advises against taking photos of tickets that display the seat numbers, barcodes, and/or purchaser’s name. If you decide to take photographs of your tickets, or allow photographs to be taken, you do so at your own risk. Nsquare Entertainment is not responsible for and will not refund or replace tickets affected by fraudulent activity, or ticket cancellations as a result of those photographs.
Any attempt to defraud Nsquare Entertainment may result in legal and criminal action brought against you. Nsquare Entertainment notifies our credit card company partners and law enforcement in cases of fraud, or suspected fraud, and aggressively and fully cooperates with investigations. We reserve the right to take legal action against any person that purchases tickets through Nsquare Entertainment but then issues a chargeback with their credit card company by falsely claiming that they never received the tickets from us.
Website inaccuracies & Technical errors
The Nsquare Entertainment website may contain information with technical inaccuracies or typographical errors. Please notify us if you discover any such instance. We reserve the right to make changes without notice. Nsquare Entertainment does not promise that our website, or any content, service, or feature thereof, will be error-free or uninterrupted, or that any defects will be corrected, or that your use of our website will provide specific results. Similarly, any ticket recommendations by Nsquare Entertainment are not guaranteed to be without inaccuracies, and any displayed seat locations, amenities, and any other descriptions of seat types, and added values are subject to change. Nsquare Entertainment is not responsible for any inaccurate information displayed within recommendations. Nsquare Entertainment reserves the right to modify, suspend or terminate operation of this website or full or partial access thereto without notice and for any reason.
If a ticket listing is displayed at an incorrect price or with incorrect information due to a typographical error or error in pricing by the ticket seller, then we reserve the right to cancel or refuse that order and provide you a refund. We reserve the right to cancel or refuse any such orders whether or not the order has been confirmed and your funds have been collected. If funds have been collected and your order is canceled, we will return your funds as soon as possible. If the error is identified before your order has been confirmed, then you will be notified that your order could not be confirmed.
Occasionally ticket listings for certain events may be improperly mapped, or matched, and listed under the wrong event. These data mapping errors fall under the same category and are treated as typographical errors. If an event is incorrectly mapped, then we reserve the right to cancel or refuse that order. We reserve the right to cancel or refuse any such orders whether or not the order has been confirmed and your funds have been collected. If funds have been collected and your order is canceled, we will return your funds as soon as possible. If the error is identified before your order has been confirmed, then you will be notified that your order could not be confirmed.